General questions
Use the service support address shown on this page for product questions, accessibility reports and tool suggestions. Include the tool name, browser and visible error when reporting a problem.
Do not attach source files
Describe the file format, approximate size and on-screen error without sending the original. Do not attach source files or include personal, confidential or regulated content in a message.
Contact channels
Send product support questions to juud@kakao.com and privacy requests to juud@kakao.com. State the purpose clearly in the subject line.
For an error report, include the tool name, browser and device, file format, approximate size and exact on-screen message. Do not attach or send the source file.
Frequently asked questions
What should a bug report include?
Include the tool, browser, device, file type, approximate size and exact error message. Do not attach the source file.
Can I request a new format?
Yes. Suggestions are welcome, although additions depend on safe and reliable browser support.